1. Booking Refunds
Refunds apply to bookings made through Swishr and are handled via our secure payment system.
Before work begins: 100% refund.
After work begins (but before milestone delivery): Partial refund may be granted based on milestones completed or time spent.
After final delivery/approval: No refunds are available.
2. Service Disputes
If there is a disagreement between a client and a freelancer/agency:
Swishr may step in to mediate and review evidence (deliverables, chats, milestones).
Our decision is final and binding for refund or release of funds.
In cases of non-compliance (e.g., unlicensed work, fraud), refunds may be granted in full.
3. How to Request a Refund
To request a refund, clients should:
Contact Swishr Support through the platform.
Provide booking ID, reason for the refund, and supporting evidence.
Requests must be submitted within 7 days of the issue or delivery.
4. Compliance Note
Only licensed freelancers and agencies may offer regulated services via Swishr.
Clients booking unlicensed talent for regulated activities may not be eligible for a refund.
Swishr reserves the right to suspend accounts involved in non-compliant activity.
5. Policy Updates
We may update this policy at any time. The latest version will always be available on the Swishr platform.